Shipping
DOMESTIC ORDERS
John Mays Jewelers offers free FedEx® Ground or USPS Priority Mail shipping for all online orders of $300 or more, delivered within the continental USA. Delivery times of FedEx Ground & Priority Mail shipping can range from 1-5 business days depending on your proximity to our store in Fort Smith, Arkansas. We also offer all other FedEx Express services including overnight and Saturday deliveries, which will be made available with outlined costs upon checkout. If you need Saturday delivery, please contact us to be sure your purchase is delivered on time.
All purchases are fully insured to cover the potential loss/theft or your item. FedEx requires a signature for all deliveries from John Mays Jewelers. We recommend you inspect your package for damage or tampering before signing and accepting it. If you would like to arrange delivery to a FedEx location for later pickup, or delivery to a work address, please let us know. FedEx does not deliver to PO Boxes. If you would like to have your order delivered to a PO Box, please contact us.
INTERNATIONAL SHIPPING
The cost of international shipping and insurance will be outlined upon checkout. In order to speed international delivery, John Mays Jewelers uses USPS Priority & Express International Mail for most international orders. The shipping costs are normally $45 for Priority Mail International (6-10 business day arrival time) and $95 for Express Mail International (3-5 business day arrival time). Additionally, customers may be responsible for paying taxes and/or duties on international shipments.
TIMING
We do our best to ship every order as quickly as possible. We aim to ship on the same day the item is purchased (assuming immediate, in-stock availability); however, there are a number of circumstances (including out-of-stock status, a ring size that must be ordered, late-in-the-day purchase, etc.) that will necessitate a later shipping date.
Our shipping department is open from 10am-4pm EST from Monday through Friday. Generally, we need to receive an order before 2pm EST from Monday through Friday, in order to ship it through FedEx® to arrive the following business day.
If you have purchased multiple items, they may be shipped separately if they are not all available immediately. In this case, FedEx® will require a signature for each package delivered.
We will do everything that we can to meet any delivery requirements that you may have. As always, please do not hesitate to contact us with any special requests or questions.
AVAILABILITY
Most items are available for immediate delivery. However, due to our unique selection, rarity of some items, variety of ring sizes or colors, and high demand, some items shown as “in-stock” may be temporarily unavailable. If this is the case, you will be notified via email that your item will be special ordered. An estimated delivery date will be provided and your order will be processed upon your confirmation.
TAXES
Arkansas residents are subject to any applicable AR sales taxes.
PRODUCT DESCRIPTIONS
Some products that we sell may appear smaller or larger than their image displayed on the site. The color and size of the display of a product may vary depending on the type of computer monitor you use and its settings. We have taken the best measures possible to accurately portray our watches and jewelry online.
PRODUCT PRICING FOR ONLINE PURCHASES
Our prices are subject to change without notice. We do not negotiate prices on products we offer online. We use our best efforts to ensure that the product details and the price of our products online are displayed accurately. However, some typographical errors may occur. We reserve the right to correct any and all errors on our website, including pricing errors. We do not honor inaccurate or erroneous prices. If this is the case, you will be notified via email, with the correction of any errors. If you have any questions, please contact us at 1-479-452-2140 or email us at kevin@johnmaysjewelers.com. We apologize for any inconvenience this may cause.